Help Desk Support

Location: Albany – Hybrid – The project is currently 100% remote as the client doesn’t have a workspace at this time. However, that may change in the future.

Long term contract

Job Duties:

• Assisting end users with system issues via phone and email.
• Testing system functionality to determine root cause of user reported issues.
• Ensure program requirements, regulations, and policies are understood, documented, and adhered to across the Department and affiliated organizations
• Aid in reviewing use of systems, ensuring individual and organization compliance with program policies.
• Responsible for user-facing communications and reviewing training materials for accuracy.

Job Qualifications:

• Bachelor's Degree
• 3 years of relevant experience
• Equivalent combination of advanced education, training, and experience will be considered.

Required Skills:

• Strong customer service skills with prior experience working on a help desk
• Familiar with policies and protocols of the State agencies to deliver services to the citizens under various healthcare programs
• Experience in healthcare, Medicaid, and Long-Term Care required.
• Proficient with Microsoft Office Suite.

Must have exceptional written and verbal communications, strong documentation, critical thinking, and analytical skills

Job Type: Contract

Schedule:

• 8 hour shift

Education:

• Bachelor's (Required)

Experience:

• Help desk: 5 years (Required)
• Windows: 5 years (Required)

Work Location: Remote